Cover image for Crucial conversations : tools for talking when stakes are high
Crucial conversations : tools for talking when stakes are high
2nd ed.
Publication Information:
New York : McGraw-Hill, c2012.
Physical Description:
xviii, 244 p. ; 24 cm.
Foreword to the second edition -- Foreword to the first edition -- Preface -- Acknowledgments -- 1: What's a crucial conversation?: and who cares? -- 2: Mastering crucial conversations: the power of dialogue -- 3: Start with heart: how to stay focused on what you really want -- 4: Learn to look: how to notice when safety is at risk -- 5: Make it safe: how to make it safe to talk about almost anything -- 6: Master my stories: how to stay in dialogue when you're angry, scared, or hurt -- 7: State my path: how to speak persuasively, not abrasively -- 8: Explore others' paths: how to listen when others blow up or clam up -- 9: Move to action: how to turn crucial conversations into action and results -- 10: Yeah, but: advice for tough cases -- 11: Putting it all together: tools for preparing and learning -- Afterword: What I've learned about crucial conversations in the past ten years -- Endnotes -- Index.
From the Dust Jacket: Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conservations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career.


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Book 153.6 CRU 1 1
Book 153.6 CRU 0 1

On Order



The New York Times and Washington Post bestseller that changed the way millions communicate

"[ Crucial Conversations ] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
--from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

"The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
--Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the SoulĀ®

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Author Notes

Kerry Patterson, Joseph Grenny, Ron McMillan , and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.