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Summary
Summary
Advice from one of America's most respected and well-connected business leadership gurus
If you haven't reached your peak, you're not alone. But still, you're doing something right. Sound strange? Well, any businessperson worth their salt knows it takes determination to reach the finish line. The business world is constantly changing so it's essential to learn, adapt, and grow.
In all-new pieces of wisdom, common sense, and advice, Harvey Mackay shares his decades of business leadership acumen to show you how to stay relevant, fluid, and on the path for success.
Find out how adversity can be your best friend Use humility in your successes to make good business partners Stop riding a dead horse Discover how recognition does wondersTold with the sort of straight-shooting humor that only Harvey Mackay can deliver, You Haven't Hit Your Peak Yet is your personal road map for the route that can take you to the top.
Author Notes
Harvey MacKay graduated from both the University of Minnesota and the Stanford University School of Business. In 1959, at the age of 26, he purchased a small, failing envelope company and turned it into Mackay Mitchell Envelope Company, a $100 million business. He is the chairman and CEO of the company and a nationally syndicated columnist for United Feature Syndicate.
He is the author of several books including Swim With the Sharks Without Being Eaten Alive, Beware the Naked Man Who Offers You His Shirt and The Mackay MBA of Selling in the Real World.
(Bowker Author Biography)
Table of Contents
Foreword | p. xv |
Acknowledgments | p. xix |
Introduction | p. xxi |
Section 1 Adversity | p. 1 |
Adversity can be your best friend | p. 3 |
Bouncing back from deflating times | p. 5 |
The worst failure is the failure to try | p. 8 |
Section 2 Attitude | p. 11 |
Take charge of your attitude | p. 13 |
A smile adds face value | p. 16 |
Arrogance and business don't mix | p. 18 |
Happiness breeds success | p. 21 |
Section 3 Believe in Yourself | p. 23 |
People achieve to the degree they believe in themselves | p. 25 |
Give your self-confidence the boost you need | p. 27 |
Humility, success make good business partners | p. 29 |
Section 4 Business Basics | p. 31 |
The best job lessons I ever learned | p. 33 |
How not to ride a dead horse | p. 35 |
Discipline is the order of the day | p. 37 |
Winners set goals, losers make excuses | p. 39 |
Ethics is about what is right, not who is right | p. 41 |
Section 5 Coaching | p. 43 |
Lessons from John Wooden: Build a pyramid of success | p. 45 |
Good bosses improve good employees | p. 47 |
A great work environment is an excellent motivator | p. 49 |
Recognition does wonders for your sense of hearing | p. 51 |
Lou Holtz coaches you all the way to #1 | p. 53 |
Section 6 Competition | p. 55 |
Know thy competitors | p. 57 |
How to beat your competition | p. 59 |
Competition teaches you to outswim the sharks | p. 61 |
Winners thrive on competition | p. 63 |
Section 7 Creativity | p. 67 |
Creativity does not require genius | p. 69 |
Cultivate creativity to grow success | p. 71 |
Imagination is the fuel for success | p. 74 |
Section 8 Customer Service | p. 77 |
Warning-Customers are perishable | p. 79 |
Taking care of customers is taking care of business | p. 81 |
Create a service culture | p. 83 |
The art of the apology | p. 85 |
Section 9 Hiring/Firing/Jobs | p. 87 |
Hire a professional | p. 89 |
Make a bad hire and your plans could backfire | p. 91 |
Firing is like public speaking; few like to do it | p. 93 |
Employee retention: A cause for reflection | p. 95 |
Getting a job is a job | p. 98 |
How do you get better at your job? | p. 101 |
Section 10 Humor/Laughter | p. 103 |
Laughter: The natural high | p. 105 |
A sense of humor is no joke | p. 107 |
Humor works at work | p. 109 |
Section 11 Ideas/Innovation | p. 111 |
Ideas without action are worthless | p. 113 |
Big innovations start with little ideas | p. 115 |
Spark innovation in your company | p. 118 |
Section 12 Leadership | p. 121 |
Attention: Leadership lessons from the Marines | p. 123 |
Good leaders bring out the best in employees | p. 126 |
Real leadership often defies the rules | p. 129 |
Section 13 Negotiation | p. 131 |
Successful negotiations start with stellar preparation | p. 133 |
Negotiating 101: 50 years of experience | p. 135 |
Everything's negotiable-and here's how to do it | p. 137 |
Section 14 Networking | p. 141 |
Dig your well before you're thirsty | p. 143 |
How does your networking report card stack up? | p. 145 |
Get to know the gatekeeper | p. 148 |
Make friendships work at work | p. 150 |
Section 15 People Skills | p. 153 |
Ten Commandments for the office | p. 155 |
Bad manners are bad for business | p. 157 |
Maintain a civil tongue | p. 159 |
2, 4, 6, 8-Who do you appreciate? | p. 161 |
Harvey's short course in class | p. 164 |
Who's buttering your bread? | p. 166 |
The best ship to sail-friendship | p. 168 |
Section 16 Persistence | p. 171 |
Never too late to succeed | p. 173 |
Trying times are no time to quit trying | p. 175 |
Section 17 Quality/Values | p. 177 |
Good enough never is | p. 179 |
Do it right the first time | p. 182 |
Values determine who we are | p. 184 |
Section 18 Roadblocks | p. 187 |
If you don't have a plan B, you don't have a plan | p. 189 |
Stop procrastinating before it stops you | p. 191 |
Don't let fear of success hold you back | p. 193 |
Section 19 Sales and Marketing | p. 197 |
Law of large numbers pays large dividends | p. 199 |
What makes a good sales rep? | p. 201 |
Putting the sway in persuasion | p. 203 |
Sales-up close and personal | p. 205 |
Knowing something about your customer is just as important as knowing your product | p. 208 |
Use the Mackay Sales Scalpel to sharpen selling techniques | p. 211 |
Sales is everyone's business | p. 213 |
Section 20 Self-Improvement | p. 217 |
Who do you want to be when you grow up? | p. 219 |
Never leave well enough alone | p. 221 |
Strengthen your memory | p. 223 |
Experience is the name people give to their mistakes | p. 226 |
Section 21 Success | p. 229 |
The Seven Cs of Success | p. 231 |
Success is the difference between working hard and hardly working | p. 234 |
Make like a pencil and get the lead out | p. 237 |
Sam Walton's rules for success | p. 239 |
Become "the most likely to succeed" | p. 241 |
For long-term success, give up these detrimental traits | p. 244 |
Section 22 Teamwork | p. 247 |
Look for these traits in successful team players | p. 249 |
When we find each other, a miracle begins | p. 251 |
When "go, team, go" becomes "stop, team, stop" | p. 253 |
None of us is as good as all of us | p. 255 |
Section 23 Time Management | p. 257 |
How to keep time on your side | p. 259 |
Take the time to manage your time | p. 261 |
Make the call to improve phone skills | p. 264 |
Section 24 Trust | p. 267 |
Who packed your parachute today? | p. 269 |
Whom do you trust? | p. 271 |
Section 25 Vision/Visualization | p. 275 |
Visualization helps you live your dreams | p. 277 |
Your vision shapes your reality | p. 279 |
Section 26 Watch Your Language | p. 281 |
We learn more by listening than by talking | p. 283 |
Wash your mouth clean of these career-killing phrases | p. 286 |
Spread the word: Don't gossip | p. 288 |
Section 27 Final Thoughts | p. 291 |
The Other Seven Wonders of the World | p. 293 |
The Second Ten Commandments | p. 296 |
Things I've learned in life | p. 298 |
You get what you give | p. 300 |
Lifelines beat deadlines any day | p. 302 |
Happy people make other people happy | p. 304 |
Thoughts for a richer life | p. 307 |
About the Author | p. 311 |
Index | p. 313 |