Booklist Review

Manage communication by first tackling your email inbox suggests author Thomas. She not only gives tips for doing this, but also showcases the positives such as being in control of your life rather than reacting to it. Readers will benefit from practical ideas like handling emails only once and stopping the use of email as a task list and instead move the actions onto a task manager, a concept that is based on the Empowered Productivity System from her book Personal Productivity Secrets (2017). Thomas explains the "TESST" process for managing email effectively and speeding decision-making. She also suggests thinking about the communication technique that would be most effective rather than the most immediate. For example, a quick face-to-face discussion could replace emails. In addition, Thomas covers managing meetings more effectively to save time, reducing related emails, and ideas for what to do instead of using either of those communication methods. Readers who would like less stress and increased productivity will walk away with actionable tips to take control of their email and conquer their communication clutter.