Disc 1. Why conflict management matters -- The adversary system -- Morton Deutsch and the concept of win-win -- Perception, perspective, and punctuation -- Managing multiple and conflicting emotions -- Multiple, complex, and changing goals -- Disc 2. Power-how much we need and how to use it -- Conflict styles -- Dysfunctional conflict strategies -- Principled negotiation -- Preparing and arranging to negotiate -- Negotiating conflict resolutions -- Disc 3. Listening in conflict -- Dynamic patterns in close relationships -- Disruptions in close relationships -- How management theories affect conflict -- The nanager's role in dealing with conflict -- Getting professional help with conflict -- Disc 4. Helping others manage conflict -- Moral and cultural conflict -- Managing moral conflict-success stories -- Managing conflict's aftermath -- Teaching our children about conflict -- Conflict management-- a success in progress.