Frustrated with the difficult people in your work life? With the boss who barks orders, the colleague who misses deadlines, the client who can't articulate what he really wants? Conflict at work can be especially draining when everything you say or do to solve the problem only seems to make it worse. So how can you get unstuck and fix the inevitable breakdowns in communication? Even situations that seem hopeless can turn around quickly, and you have the power to do it. The key is to not merely use different words but to learn to think differently.